IT Support Service
IT Support Services
We have a team of professionals and can conduct close monitoring of your IT infrastructure or its operational components and set up efficient IT support workflows. ZimliTech strongly believe that long term IT support is mutually beneficial for clients and a service providing company. We take care of all your IT infrastructure from daily monitoring and management to continuous optimization and evolution for better utilization of your IT resources. We maintain regular reports of IT support activities, it helps to improve service quality and customer experience and define clear metrics for strict compliance with service level objectives.
- We helps clients to design SOPs for ticket initialization, ticket resolution, change and incident management.
- Application availability for users are key responsibility of our IT support team.
- User satisfaction, regular reporting, and knowledage base maintenance.
ZimliTech have established a team of experts who have been part of various successful projects with over 15 years of experience. We offers the services of qualified and experienced technical resources with proven industry experience. For more details please contact here.
IT Support Services We Offer
We provide client's centric IT support services with the experience of 15 years of help desk and application support. Our support team have the ability to bring value in every project.
IT Help Desk
• Implementing of efficient SOPs for smooth IT processes.
• Resolution of initiated service tickets
• Resolution of reported incidents
• User satisfaction rate management
• Resolution of initiated service tickets
• Resolution of reported incidents
• User satisfaction rate management
Application Support
• Application Monitoring, testing, code reviews.
• Application configuration, bug fixing, code changes
• Cloud consumption optimization
• Interactive reporting
• Application configuration, bug fixing, code changes
• Cloud consumption optimization
• Interactive reporting
Feasibility Plan for IT Support
A feasibility analysis report we provide before to take up your application, software infrastructure, and network by our IT support. We analyze your ROI of supported assets and assess how can we improved the financial estimates and make it most cost effective.
Network Operations Support
• Preventive monitoring of IT network with proactive support.
• NMS setup to maintain efficient workflows
• Network health checks & incident resolution
• Regular reporting
• NMS setup to maintain efficient workflows
• Network health checks & incident resolution
• Regular reporting
IT Support Service
Talk to our IT Support now
Consult to discuss your IT Support services requirements. Let's talk to our IT Support representative.
Let's Discuss the Right Package for your IT Support Requirements
Please answer few quick questions to outline the services you are looking. Our representative will quickly provide a tailored service offering and quotation.